Better analytics software, faster resolutions

Let Zendesk Analytics guide you to exceptional service. Optimize operations with intuitive, flexible insights. Improve performance, scale support, and prove impact—all while keeping resolution times low and satisfaction high.

14-day free trial. No credit card required.

Use your work email to connect customer emails, apps, and invite team members.

HOW ZENDESK ANALYTICS WORK

Smarter service with Zendesk Analytics in every interaction

Optimize your operation

Gain a holistic view of service interactions so you can optimize workflows and deliver more tailored, efficient support for every interaction.

Boost team productivity

Give agents visibility into their own performance, while enabling team leads to track cross-channel productivity for faster resolutions.

Better service experiences

Flexible analytics give you deeper insight into customer and employee behavior and challenges, so you can take actions that reduce average handle time and boost CSAT.

Features

Get started with intuitive reporting designed for service teams

Out-of-the-box insights

Get up and running fast with prebuilt dashboards or ready-to-use dashboard templates—no analyst required. Instantly track the metrics that matter most to your team, from workload to customer and employee satisfaction, and surface changes that need attention.

Custom reports made simple

While other platforms box you in, Zendesk lets you customize every report and dashboard—or ask questions in your own language with quick reports. Whether it’s ticket volume, response times, or CSAT, easily monitor metrics unique to your business.

Share insights in seconds

Forget static reports and spreadsheets: summarize and share key service insights instantly. Deliver tailored metrics to stakeholders via secure email, link, or export—making cross-team collaboration and data integration seamless.

Quickly transform data into action

See the full picture

Get a complete view of your service activity with unified data across channels and teams. Optimize staffing, speed up resolutions, and deliver seamless service with your human and AI agents.

Easily uncover trends

Gain faster insights into trends across human and AI agents with historical reporting and prebuilt dashboards, helping you anticipate demand, refine strategies, and enhance service experiences.

Real-time monitoring

Monitor real-time service performance to reduce wait times, balance workloads, and take action instantly—keeping human and AI agents efficient and customers and employees satisfied.

Quick reports

Draft powerful reports for any scenario by describing the insights you want in simple, natural language. No coding or extensive knowledge required.

Testimonials

“One thing that caused us to switch to Zendesk was the expansive amount of reporting capabilities it offers. With Zendesk, we can track anything we want and eliminate manual work like tagging tickets by using triggers and automations. This makes it simple to build out all the dashboards and reports that we need.”

Philip Lynch
Customer Service Manager
Read customer story

“We started sharing a KPI report with our leadership and that really put our team on the map. All departments now have greater insights into the trends we are seeing, which is helpful in driving improvement plans across the business.”

Angie Veek
Senior Director of Customer Experience
Read customer story

“By setting up dashboards on Zendesk Explore, we’re actually able to hone in on why customers are contacting us, and the tickets that need the most focus. It was such a powerful lever in getting things moving—a great way for us to show our stakeholders, ‘this is the problem, this is what needs to be fixed.”

Agnes So
Support, Knowledge, and Content Manager
Read customer story

“We’ve built out multiple dashboards to support managers and team members. That’s been really useful for us. We get a lot of intel from the reporting tools. We can highlight the areas where we are performing well and identify any areas we need to strengthen.”

Stuart Tighy
Key Account Operations Manager
Read customer story

Data-driven employee service

Empower internal teams like IT and HR with Zendesk Analytics to gain valuable insights into employee service operations. Track key metrics like resolution time and CSAT to optimize service delivery, improve efficiency, and enhance employee experience. Use customizable dashboards to visualize data and share reports with stakeholders, driving data-driven decisions within your organization.

Level up your service strategy with advanced insights

Optimize team productivity without sacrificing quality

Get the full picture of your service team's performance with Zendesk WFM and QA analytics. Monitor agent activity, track staffing trends, and spot quality gaps fast—so you can fine-tune support operations, coach smarter, and deliver consistently exceptional service.

Measure AI impact with ready-to-use dashboards

Leverage ready-to-use reporting to track AI performance, monitor where automation is adding value, uncover opportunities for greater efficiency, and demonstrate ROI across all your service experiences.