# Zendesk for customer service

## Service that improves with every resolution

Connect people, knowledge, and AI across every channel with the Resolution Platform that automates what slows you down and continuously improves with every interaction.

**14-day free trial.** No credit card required.

Use your work email to connect customer emails, apps, and invite team members.

## Zendesk named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center

[Read the report](https://www.zendesk.com/campaigns/gartner-mq-crm-2025/)

## The Resolution Platform that scales with you

### Elevate experiences with self-learning AI

Enable agentic service that builds loyalty across all channels. Self-learning AI agents can automate up to 80% of interactions, improving with every resolution while keeping responses accurate and on brand.

### Accelerate issue resolution

Optimize support operations with intelligent automation, customizable workflows, and a knowledge base that empowers human and AI agents to boost productivity and scale with your business.

### Continuously optimize with data and insights

Transform customer and operational data into AI-powered analytics, and gain visibility into key metrics such as omnichannel live monitoring, automation potential, and predictive insights.

### Secure control that builds customer trust

Boost customer confidence with reliable, secure, and compliant service that gives you complete control over complex support operations and protects your brand reputation.

## Customer stories

> “There’s a wealth of information in these AI agent conversation logs. We’re using them not just for support, but also to improve our product and strategy, too.”  
> Noah Kardos-Fein  
> Director of Digital Support at Vimeo

[Learn more](https://www.zendesk.com/customer/vimeo-services/)

> “Zendesk AI agents are a game changer. It has turned our agents from widget movers into problem solvers.”  
> Corrine Porcaro  
> Senior Director of Service Quality at Best Egg

[Read customer story](https://www.zendesk.com/customer/best-egg/)

> “Zendesk is one of the coolest tools I’ve ever used. It’s made our service strategy easier, smarter, and more economical. It’s how we bring British charm to the world—one conversation at a time.”  
> Jesse Moore Perrin  
> Head of Customer Care and Operations at BritBox

[Read customer story](https://www.zendesk.com/customer/britbox/)

> “Agents don’t want to answer the same question over and over. Now they can help a customer find the right shoe for their training goals. That’s more impactful—and more rewarding.”  
> Bhav Raju  
> Director of Customer Service at NOBULL

[Read customer story](https://www.zendesk.com/customer/nobull/)

## Why choose Zendesk

### Built on Trust

Enterprise-grade security and transparent AI governance protect data, ensure compliance, and build confidence at every step.

### Driven by Precision

AI that continuously measures and optimizes performance, reducing errors and inconsistency for reliable, high-quality support.

### Guided by AI

Agentic AI works alongside teams, offering contextual assistance that enhances human expertise, keeping control while working smarter.

### Unified for You

Combining AI, people, and knowledge in a single platform to deliver smarter, faster support from end to end.

## Explore service capabilities

- [AI agents Automate up to 80% of interactions](https://www.zendesk.com/service/ai/ai-agents/)  
- [AI and automation Provide instant and personalized resolutions with AI](https://www.zendesk.com/service/ai/)  
- [Resolution Platform Built for faster, more effective outcomes](https://www.zendesk.com/platform/)  
- [Knowledge Surface accurate answers fast across agents, AI, and self-service](https://www.zendesk.com/service/knowledge/)

## Take a quick tour

Join the world’s leading service teams. Our customer service solution provides everything you need to deliver exceptional support and effective resolutions, ensuring a seamless experience for your team and your customers.

### See Zendesk in action

### Protected by Zendesk

### Zendesk Trust Center

Industry-leading security keeps sensitive information safe.

[Find out how](https://www.zendesk.com/trust-center/)

### Sustainability

We're taking concrete steps toward net zero.

[Our promise](https://www.zendesk.com/sustainability/)