AI-powered service platform
Move beyond deflection. Deliver real resolutions.
Self-improving AI agents that learn, adapt, and outperform.
On every channel, on any platform.
14-day free trial. No credit card required.
Use your work email to connect customer emails, apps, and invite team members.
22,000+ service teams trust Zendesk AI
AI that gets smarter with every resolution.
Achieve up to 80% automation with AI Agents that continuously learn from every interaction, handle more complex workflows, and deliver better outcomes.
Every conversation becomes a learning signal
Zendesk AI turns signals into improvement
Faster resolutions. Stronger loyalty. Better outcomes.
Trillions of data points turned into billions of successful outcomes.
22K+ AI customers
830M AI interactions
4.8B Resolutions delivered
Revisit the stage with bold headliners, industry thought leaders, and big-brand experts. From visionary keynotes to deep-dive product stories, the best of 2026 is ready when you are.
Self-improving AI agents, for every channel and platform
Zendesk AI agents now reason, act, and resolve across every channel—improving with every interaction. Build custom agents to automate critical AI and human workflows. And with Forethought, that intelligence extends across any service environment.
A copilot for every role in service
Zendesk Copilots now guide every service role—helping agents resolve faster, admins improve operations, knowledge teams keep content fresh, and analysts turn insight into action. Every Copilot improves decisions, workflows, and outcomes in real-time.
AI built for internal service
Offer instant answers right where your employees work. AI agents built for employee service deliver instant answers, with permissions and governance built in.
Self‑improving AI Agents on any platform
Deploy AI agents that learn and improve on any platform. Powered by the Zendesk Resolution Learning Loop, every resolution makes the next one better, improving performance over time.
Free your team from repetition. AI agents understand intent and sentiment to resolve tasks end-to-end without human intervention.
Manage high volume autonomously
Launch in minutes, not months
Scale without adding headcount
Trust every AI-driven resolution
Modernize voice with Agentic AI
Extend the power of AI-first service across your entire organization.
Employee Service
Get AI-native employee service management with none of the bloat. Resolve internal requests instantly, eliminate complexity, and delight employees.
Contact Center
Replace fragmented legacy stacks with a unified system that embeds AI across voice and digital. Deliver an enterprise-grade contact center without the middleware or complexity.
Report
Zendesk named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
Recognized for innovation, vision, and consistent execution in AI-powered service.
Built for businesses of all sizes
From startups to enterprises, we deliver the specialized support you need to win.
92% one-touch resolution rate
15% overall decrease in AHT
“Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered and was really straightforward for us to enable and test.”
Raz Razaq
Head of Customer Contact Experience Technology
Connect your ecosystem. Your way.
Quickly integrate your favorite tools and partners to get value immediately, and tailor the setup to your organization’s exact needs.